Shipping Policy
Delivery Times
The shipping process for orders on SwampCoolers.com consists of two main components:
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Order Processing: After you place an order, we initiate processing and arrange for the shipping company to collect it from our warehouses.
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Delivery: Once the shipping company collects your order, they are responsible for its safe and timely delivery to your specified location.
Our warehouses typically process most orders within 24-48 business hours.
Time to Ship
Each product on our website includes an estimated time it takes to ship from the warehouse. Factors such as order volume, inventory status, and warehouse efficiency can affect these shipping times. While we strive to provide accurate estimates, occasional product stockouts may occur. In such cases, we will promptly contact you to discuss available options.
Time in Transit
Unless otherwise indicated, all items are shipped using ground service, the most cost-effective option. Smaller products are typically shipped via UPS or FedEx, while larger appliances are transported by truck. Ground service shipments generally take 2-5 business days to reach their destination from the date of shipment. Delivery may be faster if the shipment and destination points are geographically close.
Expedited Delivery
Select products that ship via UPS or FedEx offer expedited delivery options. To expedite your order, please choose this option during checkout. Please be aware that even with expedited shipping, there may still be a processing period before your order leaves our warehouse.
Order Verification
After making a purchase, a customer service representative may contact you to verify your order and billing information. This step is essential to ensure the accuracy and timeliness of your delivery. To prevent delays, kindly double-check all information provided during checkout.
We appreciate your trust in SwampCoolers.com for your cooling solutions, and we are committed to providing you with a smooth and efficient shipping experience. If you have any questions or require assistance, please don't hesitate to reach out to our customer support team.
